The most common cause for this error is a slow or inconsistent network signal. Please do NOT use a public wifi  as network jitter can corrupt the download. Instead, use your phone’s data.

In rare situations, a particular system’s setup may not allow the eBook to pull correctly. We recommend using another device (such as your phone) to do so. Once the eBook populates your library, it should be available on your original device as well.

As a reminder, please make certain your Adobe ID and email used at the time of purchase match.

The most common culprit for this situation is an email mismatch. Please make sure to use the same email to create your Adobe ID and at EditionGuard fulfillment.

The easiest fix for this scenario is to create another Adobe ID making sure to use the same email you used to purchase the eBook.

Our refund policy is simple. If you have download the ebook but not opened the file in an ebook reader, we can provide a 100% refund. If you have already opened the ebook, we can not provide a refund as there is no way of revoking your access to the download after opening. Some exceptions may be made at Brainathlon Learning System’s sole discretion on a case by case basis.

⚠️ All sales after 14 days are final.

* You may contact us with any further questions or if you feel your situation may qualify as an exception. If you have a technical support issue, please include: Device, device model, OS and OS version, and the book title with your correspondence.

Please follow the instructions in the following images:

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The short version: Brainathlon Learning Services (BLS) does not collect, sell, rent or market your information. Period. We only use emails you give us via our contact page for customer service purposes only.

Third parties required for payments and fulfillment have their own policies which you agree to in order to use their services (i.e. Adobe and Stripe). Please review their respective policies.

For full disclosures, please visit our Privacy Policy Page.